Job Description

Local Fast Food Restaurant Group is looking for their next General Manager to oversee one of their store locations. We offer comprehensive Medical, Dental, and Vision plans, company-paid Long Term Disability, and Basic Life Insurance, effective the first of the month following 60 days of employment. Our General Managers participate in a monthly bonus plan and finally, we offer Paid Time off, providing you the flexibility you deserve.

• The GM manages the daily operations of the food restaurant to achieve sales, profits, customer satisfaction, and human resource management objectives.
• Ensures objectives are achieved while operating within all Company guidelines and following ethical business practices. 

Duties & Responsibilities:
Operational Management:

• Ensure the overall operational excellence of the restaurant, maintaining standards of cleanliness, food quality, and customer service.
• Monitor and manage inventory levels, ensuring timely replenishment and minimizing wastage.

Staffing and Team Management:

• Recruit, train, and develop a high-performing team to deliver exceptional customer service.
• Conduct regular performance evaluations, provide feedback, and address any performance issues promptly.
• Foster a positive work environment that encourages teamwork, collaboration, and continuous improvement.

Financial Management:

• Oversee cash control procedures, ensuring accuracy in daily sales reporting, deposits, and cash handling.
• Monitor restaurant expenses and revenue, implementing strategies to optimize profitability.

Customer Service and Satisfaction:

• Ensure customer satisfaction by maintaining high standards of service, cleanliness, and food quality.
• Address customer complaints and concerns in a timely and professional manner, implementing corrective actions to prevent recurrence.

Employee Relations and Engagement:

• Promote a culture of open communication, mutual respect, and employee engagement.
• Address employee grievances and concerns promptly, maintaining a fair and equitable workplace.
• Perform other duties as assigned. 

Required Skills & Abilities:

• Excellent Leadership and interpersonal skills with the ability to motivate and coach a team. 
• Excellent communication skills and customer service orientation. 
• Understanding of food safety regulations and compliance. 
• Availability to work flexible hours, including evenings, weekends, and holidays. 

Education & Experience:  

• High School Degree or GED; college degree preferred. 
• 5+ years’ experience in restaurant operations.
• Knowledge and understanding of restaurant operations, accounting, budgeting, and administrative procedures. 
• Strong supervisory, organizational, and communication skills. 
• Experience working cross-functionally and gaining consensus to make informed decisions and recommendations. 

Physical Demands and Work Environment:  

• Long periods of standing on feet without a break. 
• Ability to lift up to 45 lbs. if needed without assistance.

An Equal Opportunity Employer.

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